Privacy is important to you and important to betterhotelroom.com. Our privacy policy, including the way we collect and disclose information, complies with all relevant privacy laws in force from time to time in Australia and New Zealand including the Australian Privacy Act 1988 and the New Zealand Privacy Act 1993.
Definitions
“Affiliates” means a 3rd party person or entity which has a business or other relationship with BHR.
“Customer” means you.
“Hotel” means Hotel proprietor or supplier of hotel rooms, or provider or operator of accommodation, or persons or entities authorized to act on their behalf as a provider, agent, operator, manager, or by other arrangement, or a party to the agreement with you.
“Hotel rooms” means rooms located within a hotel which may from time to time be available to be sold and or booked on the BHR web site/s.
“Us” “We” “Our” “BHR” means Better Hotel Rooms Pty Ltd ACN 607 694 397 trading as the web sites betterhotelroom.com and any other hotel or booking site operated by Better Hotel Rooms Pty Ltd
“Web Site/s” means the web sites accessible through the URLs betterhotelroom.com or any other URL owned or operated by BHR.
What Information to we collect
We collect and store information that you enter on our web site/s including your name, the name of a business or charity, Australian company and ABN numbers, telephone numbers, fax numbers, email addresses, card numbers, expiration dates, billing information and preferences such as frequent flyer numbers. Some of the information we collect is to identify you or the business or charity you represent. You may choose not to provide us with some or all of the information. However if you do so we may not be able to provide the booking service or other service offered by us. If you intend to make a hotel booking or reservation for another party, person, business or charity, then our terms and conditions require you to first obtain permission and authority from this party, person, business or charity prior to making that booking or reservation. We also require you to ensure that the party, person, business or charity has read and agreed to the terms and conditions of of web site’s including our policy on privacy and cookies. We may also collect and store information that we receive from our business partners , charities, affiliates and advertisers. When you visit our web site/s we will also collect information about your computer or device including your IP address, web browser websites. When you provide a review to us about a hotel where you have stayed you are agreeing that we may collect and store that information. You may also register on our web site/s using your social media. You should refer to your social media provider for information as to how they use your information when you register this way.
What do we do with the information we collect
We use your information for reservations, to provide customer service, for hotel reviews, to manage your account on our website/s, for surveys, for market research, to improve our services, to prevent fraud and illegal activities, and for marketing activities on our web site/s and 3rd party web sites to provide you with information and offers such as news letters, individualized offers and social media campaigns. When you book or reserve accommodation we need to send the reservation details to the hotel that has been booked. The information we send includes names, contact details, payment details including credit card details, and any preferences or request that you have in relation to the booking or reservation. This information my be used by the hotels, or our business partners to present offers to you in relation to your booking or reservation or in relation to accommodation and travel services. We may also be required by law in some circumstances to provide information to a 3rd party such as Government or a Court. When you provide a review to us about a hotel where you have stayed you are agreeing that we can publish and display this information on our web site/s. When you click on one of our social media buttons we may share your information with your social media provider, and within your social media profile to be shared with other persons within your social media network.
Cookies
A cookie is digital data that is placed on your browser on your computer or on your device. Cookies allow your computer or device to be recognized on the pages of a website so that your preferences and choices, and searches are remembered. There are many types of cookies used by our web site/s including technical cookies which assist with making our web site/s user friendly, functional cookies which assist with remembering your preferences, analytical cookies which show us how users use our site so we can improve our web site/s and assist us and our partners with our online advertising and 3rd party commercial cookies which allow us to personalise advertising.
You can remove cookies from your browser or device at any time by deleting cookies from your browser. You can also restrict which cookies you wish to accept and which you wish to reject. You can find how to manage your cookies in your browser settings.
Review of your Personal Data
We respect personal information and take the security of information very seriously. We have systems and procedures within our web site/s to ensure that your personal information is protected. You also have a right to access and review the personal information we have about you. If you wish to review this information email sales@betterhotelroom.com and we will tell you how you can access your information.
